If you have encountered an issue in game, have any queries or concerns, we would kindly ask that you please submit a Support Ticket so that we can take a closer look into this for you. To submit a Support Ticket, simply sign into the Help Centre and select the 'Submit a Ticket' button at the top of your screen:
If you are submitting via a mobile device, you will instead select the Hamburger Menu which will open a drop down box. This will give you the option to submit a Support Ticket or a Harassment Report:
When submitting your ticket, it is very important to include your User ID and as much detail as you can so that we can identify and resolve issues as quickly as possible. Some good things to include in your ticket are:
- Brief description of the issue you are facing
- When you first encountered this issue
- The platform that you are playing via
Once we have this, our Support Team will be more than happy to take a closer look into what may be happening and will be happy to discuss this further with you!